Effective Communication with Donors

The Internet is a very busy place. So how does a nonprofit stand out from the Internet crowd and make a splash?  By effectively communicating with donors and potential donors 24/7.

Let’s take an example. Car donation. There are a gazillion car donation programs out there. How do you get the potential car donor to donate specifically to YOUR car donation program, let’s say Kars For Kids. The answer is to use every means possible to reach and engage individuals that share the aims of this nonprofit which is all about educating and mentoring children.

The vehicles used by a nonprofit for communication with potential donors is important but probably not as important as the message conveyed. By all means, make use of snail mail, email, Facebook, Twitter, and Youtube, but make sure you say what it is that grabs attention in this crowded competitive public sphere.  A simple way to grab attention is to put yourself inside the donor’s head, and then read or view your materials from that perspective. You want to make sure you answer the following donor-specific questions:

1.       Why me?

2.       What for?

3.       Why now?

4.       Who says?

Review all materials with these four questions in mind before you send them out into the world. Watch for shortcomings. Address them.

And do it for all materials you send out, using the same reviews process. Getting into the donor’s head is easy if you know the demographic who share your goals and you ask all the right questions.  Knowing the demographic, of course, is a crucial element in crafting your message.

People with the potential to become donors or volunteers in your nonprofit:

·         Share your mission

·         Believe that your nonprofit is a stable one

·         Feel included, and have a sense they are valued by your organization

·         Respect the leaders and founders of your nonprofit

 It’s important to note that donors don’t give out of a sense of guilt or obligation or because they’ve received from you some glossy promotional materials. They also do not give solely to get a tax deduction. None of these factors favor your nonprofit over the competition. It’s the extra bit of oomph you put into communicating and engaging with your public that woos them to give to you instead of to the other guy.

It’s about making them feel a part of what you do: making them feel important. And let’s face it—you couldn’t do it without them. Now go forth and make them feel it.